As the COVID19 crisis continues, we would like to reassure customers about the steps we are taking to maintain levels of service, while keeping both you and our staff safe during this unprecedented time.
Below are answers to the questions we’ve been asked about how we plan to operate over the coming weeks and months.
The situation is moving rapidly, with daily updates of government advice, so we will add to this page as things change.
For up-to-date information about the national response to the virus visit the gov.uk and NHS websites.
How can I contact your team?
Our staff will continue working from our office unless required to self-isolate or we are told we need to close. If you wish to contact us, please call us on 020 7563 7272 or email us as normal. Staff working from home will respond to emails in the usual way.
How will you look after managed properties?
We will continue to maintain properties as normal, where possible. Please continue to report any repairs in the usual way, online via our website.
What happens if a tenant can’t pay rent due to losing their job, for example?
As every situation is different, please talk to us as soon as possible so we can plan a way forward.
How are your team going to manage viewings in a safe way?
We are able to offer virtual viewings to anyone wanting to look round a property.
We understand that many buyers and renters will wish to visit a property before making an offer, so we also plan to continue offering viewings in person, for as long as we can. We ask anyone viewing a property to wash their hands or use a hand sanitiser before and after the viewing. If you or your family members are feeling unwell or have experienced the symptoms of Coronavirus, please do not attend a viewing or organise a viewing of your property.
Will you still be doing property valuations? If so, how?
We believe that valuations are best done in person, so will continue to carry them out for as long as we are able.
What should I do if I need to sell quickly?
Talk to us as soon as possible; we can help.
